There are other consequences listed in our full policy below. As a seller, if you receive a warning or suspension email for Seller Non Performance, you should immediately reply to the email, requesting for all the pending complaints against your user ID and immediately start working to resolve them. eBay’s mission is to connect shoppers with the most relevant items / sellers for them. I send these via First Class Mail, non-machinable letter, and charge $1.00. To help ensure this, we’ve put in place minimum performance standards for areas within a seller’s control, such as handling time and prompt problem resolution. Specifically, you can view how well you're meeting buyer expectations with buyers from the United States, United Kingdom, German, and global markets. If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a "case." We want you to be a high performing seller so please view your Seller Dashboard - opens in new window or tab for tips on how you can make sure you're providing the best service possible to your customers. If you're already selling on eBay, we bring over all your listing activity and orders from your current selling tool, so you can just jump right in. This includes setting and meeting buyer expectations by providing excellent customer service from beginning to end. As a seller, you're responsible for regularly reviewing and complying with eBay's selling policies, and for meeting your obligations as set out in our User Agreement. The right buyer may not see your item in 7 days, so leave the item listed for a while. You can see how you're performing both locally and across various international markets in your seller standards dashboard. Follow-up comments of complaint marked as Resolved after the dispute is opened. Enter your search term to display live search results. To qualify as a Top Rated Seller, you can only have up to 0.5% of transactions with one or more defects over the most recent evaluation period. My sales are dead for 2020. You can keep track of your performance against these standards through your Seller Standards Dashboard - opens in new window or tab, and our full policy guidelines below provide additional details about how your performance is calculated. We also consider a buyer's pattern for opening requests and cases and leaving low detailed seller ratings—and protect you when necessary. As a legitimate seller, you want sellers like me (not today….in my early days) suspended from selling on eBay. Selling Manager is a free tool which helps medium-volume sellers run their eBay businesses. Use TAB key to navigate results. eBay Senior Vice President of Auctions Philipp Justus posted on the eBay Announcement on August 13th a message entitled, "Understanding eBay's Seller Non-Performance Policy Enforcement." Buyers email with complete header and footer stating that the complaint has been resolved. Ensuring a secure marketplace that shoppers feel confident coming back to is a shared interest for all sellers and eBay as a platform. That means the buyer reported they didn't receive an item, asked to return an item, or opened a PayPal Purchase Protection case, you weren't able to resolve it, the buyer asked us to step in and help, and we found you responsible. eBay for Business Podcast. Sellers must follow all tax regulations that apply to eBay sales. If you don't meet the minimum performance standards, we may put limits on your selling activity or lower your search placement until your performance improves. For refund by PayPal/PaisaPay: The PayPal/PaisaPay refund email with the complete header and footer. You can keep track of your performance against these standards through your Seller standards dashboard Document all refund proofs like copy of the cheque/demand draft, emails from PayPal or PaisaPay confirming the refund to the buyer. As long as the cancellation is per buyer request, most sellers will comply. The Seller Dashboard is returned for the user identified by the user token you pass in the request. To help ensure this, we’ve put in place minimum performance standards for areas within a seller’s control, such as handling time and prompt problem resolution. Selling Manager Pro is a paid subscription service for Basic Store subscribers and a free service for Premium or higher Store subscribers which includes additional features for higher volume sellers. Be aware, however, that specific performance is a rare remedy, especially from a seller. Selling Manager Pro includes additional features for higher volume sellers and is exclusive to Shop subscribers. For refund by cheque: A copy of the front and back of a cancelled cheque. Both members are expected to honor that contract. Sellers have been confused about the messaging from eBay describing the way it judges non-peformance, and also about the restrictions eBay places on sellers found in violation of the policy. Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months. The status information can help an eBay seller monitor their selling performance, which can help keep their account in good standing. However, in some circumstances you can sue for “specific performance,” which means the judge orders the seller to actually go through with the contract and transfer the property to you. We'll only consider a shipment as late if: For the eBay Money Back Guarantee, when a buyer initially starts a return because the item didn't match the listing description or reports that they didn't receive an item, the transaction issue is called a "request." In case of a partial refund, you need to provide supporting evidence in the form of an email from the buyer with header and footer agreeing for partial refund, along with refund proof. The Seller Performance Numbers box shows a summary of your current detailed seller ratings (if you have received 10 or more such ratings) along with details on your low ratings (1 and 2-star scores). For refund by money order: A copy of the front of the money order and, preferably, an accompanying tracking number. These timelines help us make sure we're evaluating you as fairly as possible. Learn more about our global seller performance standards. Try 30-day listings for a few months and give buyers time to find your listing. So how do you defect a seller in this instance? Tracking shows the item was delivered after the estimated delivery date. Leave follow-up comments against INR/SNAD Feedback. We evaluate your performance every month. engage with other eBay buyers and sellers. You will receive a list of pending complaints to be resolved for feedback-related complaints as well as the unresolved INR/SNAD disputes still pending in your Dispute Console. At this rate i'm going to have to pack up and leave eBay. For full details on the fees charged on eBay, including dispute fees and additional fees for sellers who don’t meet minimum performance standards, visit our Help Hub . It syncs marketplace stores to a dashboard to connect Amazon, eBay and Shopify sales data in all countries. If you're not meeting our minimum performance standards, we may place buying and selling restrictions on your account. For guidelines on meeting buyers' expectations, see our selling practices policy. eBay expects sellers to consistently provide service that results in a high level of buyer satisfaction. This includes setting and meeting buyer expectations by providing excellent customer service from beginning to end. Visit Seller Help to resolve any incorrect defects or improper feedback. The defect rate won't affect your seller performance status until you have transactions with defects with at least 5 different buyers, or at least 4 different buyers to impact Top Rated status, within your evaluation period. If you've had fewer than 400 transactions in the last three months, you're evaluated on the past 12 months. For more information on meeting buyers' expectations, see our selling practices policy. I've made literally zero in sales in 2020 so far, the worst in more that 20 years. 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